Booking Policy

Last updated: August 17, 2022

Icon Clinic – Abu Dhabi (“us”, “we”, or “our”) operates the Icon Clinic – Abu Dhabi www.iconclinic.ae website (the “Service”).

This page informs you of our policies regarding booking, payment, cancellation and refunds through our website.

We will not use or share your information with anyone except as described in our Privacy Policy.

Booking Policy

While using our Service to book an appointment, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address
• Telephone number
• Address

Payment

We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency).

Value Added Tax

All prices are subject to 5% Value Added Tax (VAT) as required by the UAE Government Federal Decree-Law No. 8 of 2017.

Rebooking, Cancellation and Refund

Icon Clinic – Abu Dhabi respects that your time is valuable and we appreciate that you understand ours is too.
We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. The first time a cancellation is made within the 24-hour period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).

Any subsequent cancellations by/for the same client that occurs within the 24-hour period will be referred to the Clinic Booking Manager and may result in a canceled booking fee being applied (which will be equal to the value of the Doctor’s consultation fee for that booking which had been made and subsequently canceled).

Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the clinic to cancel their appointment), may result in a canceled booking fee being applied (which will be equal to the value of the Doctor’s consultation fee for that booking which had been made and subsequently canceled).

Icon Clinic – Abu Dhabi will only issue refunds through the Original Mode of Payment, after deduction of consultation fees, transaction and bank fees and other fees applied. Refunds will take from 30-60 days depending on the bank’s approval. 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Governing Law and Jurisdiction

Any booking, purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Changes To This Policy

We may update our Booking Policy from time to time. We will notify you of any changes by posting the new Booking Policy on this page.
You are advised to review this Booking Policy periodically for any changes. Changes to this Booking Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.